Cancellation & Returns
The following policy applies to bespoke sweets and food. Conditions for non-food goods, lessons and catering are handled separately.
Cancellations
We prepare and make each order individually. If you need to cancel, please contact us as early as possible.
Orders including personalised picks
• After order confirmation, but before production of the cake or other sweets begins: only the cost of the personalised picks is charged as a cancellation fee.
• After production of the cake or other sweets begins: cancellations cannot be accepted. The full order amount remains payable even if you choose not to receive your order.
These conditions apply to cancellations due to customer circumstances.
Cancellations by us
If we are unable to provide your items for reasons on our side, we will contact you promptly and refund the full amount already paid for the affected order.
Returns & exchanges
Due to the nature of food products, we do not accept returns or exchanges due to a change of mind or other customer circumstances.
If your items arrive defective, damaged or different from your order, please do not consume them. Contact us as soon as possible with photographs showing their condition. After reviewing the situation, we will advise you on a refund, exchange or other appropriate response.
Changes to your order
If you would like to change the collection date or time, quantity, design or other details, please contact us as early as possible. Changes may not be possible depending on ingredient arrangements and production progress.
If you cannot receive your order
If you cannot receive your order at the agreed time, please let us know as early as possible. As these are food products, storage and redelivery options are limited.
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